What the roles looks like

Functional performance - Choose success metrics that reflect work processes for an employee to get the job done. Supervising how well an employee performs his job is crucial to maintaining a competitive business

Revenue and profits - Create success metrics that reflect the revenue and profits your employee generates. It’s common for positions that directly affect revenue and profits to have commissions or bonuses tied to them e.g. SLS

Time-based performance - Stipulate success metrics that are time-specific. Choose measures that require detailed changes in performance over time

Employee growth - Set metrics that challenge your employee from the outset, encouraging him/her to reach towards peak performance.

Key responsibilities

•Developing and maintaining a productive long-term relationship with customers

•Acquire a deep understanding of customer needs and requirements;

•Acquire an in-depth understanding of your shoppers, categories and market;

•Preparing volume forecast and plans;

•Collaborating very closely with teams from other departments;

•Resolve any issues and problems of your clients and act as a link between your customer and the internal teams.

Qualifications